At Pennington & Trim, we try to always remind our whole staff about the importance of providing the very best in customer service.  A few months back we did a SMILE theme month, and we gave everyone a smiley mirror to remind them to SMILE when talking to all customers.  We also provided daily tips for happy living to give everyone food for thought on why they should be happy and smile.  

SMILE – They can hear it in your voice!

Let’s provide the best in customer service by remembering to SMILE!

When you SMILE, it loosens up your jaws and relaxes you.

This is then conveyed through your voice.

When you SMILE, you will sound more relaxed, friendly and open, because you are.

The act of SMILING activates certain muscles in your face and neck and actually alters your disposition for the better.

Using a pleasant tone, your voice can go a long way toward helping

customers feel heard, valued, and cared for.

It’s more than what you say, it’s how you say it too.

SMILES over the phone might be unseen, but they are most definitely heard.

Since 84% of the message over a phone is your tone of voice, making sure that “SMILING tone” comes through is imperative.

Since SMILES can be detected over the phone, remember to SMILE Before You Dial!

Nestle Company places branded mirrors at each phone reps station so the reps can see if they are SMILING when they are talking on the phone.

Stick this SMILEY face mirror where you’ll see it every day to remind yourself to


Smile – They Hear It In Your Voice!

Tips For Happy Living

Count Your Blessings, Not Your Troubles

God has promised to bless His children abundantly.

We live in the richest and greatest nation in the world.  Even the poorest American is rich in comparison to the rest of the world.

Everyone deals with problems, but remember that your blessings far outweigh your burdens.

Let all that I am praise the Lord; may I never forget the good things He does for me.  He forgives all my sins and heals all my diseases.  He redeems me from death and crowns me with love and tender mercies.  He fills my life with good things.  My youth is renewed like the eagles!  Psalm 103:2-5

Smile – They Hear It In Your Voice!

Tips For Happy Living

Live Life One Day At A Time

Live one day at a time and conquer one problem at a time.  Most of your fears for tomorrow never materialize.  You will miss the roses around your feet if you only look for thorns down the path.  Learn to conquer one problem at a time one day at a time.

So don’t worry about tomorrow, for tomorrow will bring its own challenges.  Matthew 6:34

Smile – They Hear It In Your Voice!

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Tips For Happy Living

Learn To Be A Giver & Not A Getter

If we are not getting out of life what we expect, it may be that we are expecting to always receive and never give.

Give and you will receive.  Your gift will return to you in full – pressed down, shaken together to make room for more, running over, and poured into your lap.  The amount you give will determine the amount you get back.  Luke 6:38

Smile – They Hear It In Your Voice!

Tips For Happy Living

Pray Every Day

Take the time to thank God for His many blessings and to ask for His guidance.

When a husband and wife do not talk or communicate we know that something is wrong.  Keep the lines of communication open.

Don’t be anxious about anything; instead, pray about everything.  Tell God what you need, and thank Him for all He has done.  Philippians 4:6

Smile – They Hear It In Your Voice!

Tips For Happy Living

Let Nothing Bother You

So often we allow little things to bother us.  We allow little things to steal our joy.

Consider it pure joy when you face trials because you know that the testing of your faith produces perseverance.  James 1:2-3

Don’t let the devil steal your joy and peace, because that’s when you lose your strength, and you need all the strength you can get.

The joy of the Lord is your strength.  Nehemiah 8:10

Remember that every test makes you stronger and builds character and endurance to overcome new challenges.

Smile – They Hear It In Your Voice!

Tips For Happy Living

Learn To Fear Nothing Or No One

You have to crowd out fears with faith in God.

We all have weaknesses, but our Heavenly Father is mighty and strong.  He can part the Red Sea.  He delivered Daniel from the hungry lions.  He delivered the three Hebrews out of the fiery furnace.  He allowed Abraham and Sarah to bear a son in their old age.  He raised Lazarus from the dead.

If God is for you, who can be against you?

You can do ALL things through Christ which strengthens you.  Philippians 4:13

Smile – They Hear It In Your Voice!

Tips For Happy Living

Fill Your Life With Good

You should continually fill your mind with good thoughts and ideas.

Fix your thoughts on what is true and honorable and right and pure and lovely and admirable.  Think about things that are excellent and worthy of praise.  Philippians 4:8

Your beliefs become your thoughts .  Your thoughts become your words.  Your words become your actions.  Your actions become your habits.  Your habits become your values.  Your values become your destiny.

Smile – They Hear It In Your Voice!

Tips For Happy Living

Learn To Laugh & Learn To Cry

It has been estimated that over 70% of all physical ills could be overcome if we could learn to laugh and cry.

A merry heart doeth good like a medicine.  Proverbs 17:22

Laugh a lot, but also have compassion on others when they are going thru a hard time.

Rejoice with them that do rejoice and weep with them that weep.  Romans 12:15

You reap what you sow.  Sow laughter in others’ lives and help bear the burdens of others.

Smile – They Hear It In Your Voice!

Tips For Happy Living

Learn To Practice The Happiness Habit

Learn to smile and the whole world will smile with you.

Rejoice in the Lord always and again I say rejoice.  Philippians 4:4

We have so much to be thankful for, so be happy about all the simple blessings in your life – the fact that you can see and hear and walk.

Don’t Worry – Be Happy!  Cast ALL your cares on God for He cares for you.

Smile – They Hear It In Your Voice!

Tips For Happy Living

Learn To Count

All things have a place in life.  Some things are far more important than others.  We must learn to keep important things in the first place.  Many things in life are important – some more than others.  Jesus stressed priorities in Matthew 6:33.  Spiritual things should take priority over material things.

Learn to count the true value of things and put first things first.

Seek first the kingdom of God and His righteousness and all that you need will be added unto you.   Matthew 6:33

Smile – They Hear It In Your Voice!

Tips For Happy Living

Let Go & Let God Take Over

Too many people want to run their own lives.  If Jesus is your Savior, then you have to trust Him to be your Lord.  You have to allow him to have full control of your life.  This is the only way to find true peace and happiness.  There can only be one person in the driver’s seat.

Lean not to your own understanding, but in all your ways acknowledge Him, and He will make your plans succeed.  Proverbs 3:4-6

Happiness can be found – not in drugs, alcohol, material wealth, etc.  True happiness can be found in obedience to God’s will.

Submit yourself to God.  Resist the devil, and he will flee from you.  James 4:7

Happiness is a habit – a by-product of right thinking and right living.

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